Question 1

Is the app really free to try?

Accepted Answer

Yes. Download is free, the catalog is free to browse, and your first personalised card is on us. After that you pay €0.49 per personalisation (in credit packs) or subscribe for €6.99/month with a 7-day free trial.

Question 2

What’s the difference between Simple Magic and Advanced Magic?

Accepted Answer

Simple Magic takes an existing template and swaps the placeholder name for your recipient’s — 1 credit, about a second. Advanced Magic paints a brand-new card with the style, motifs, mood and length you choose — a few credits, about ten seconds.

Question 3

How is my data protected?

Accepted Answer

Magic Wishes runs on EU-resident infrastructure (Frankfurt). You don’t need to create an account to send cards. Recipient names you enter stay private; only you see your contacts and history. Account & data deletion is a two-tap flow.

Question 4

Which languages are supported?

Accepted Answer

German and English at launch, with identical experiences across DACH, the US, Canada and the UK. More European languages are on the roadmap.

Question 5

Do unused credits expire?

Accepted Answer

No. Credits never expire and roll over month-to-month, even on the subscription. Whatever you bought stays yours.

Question 6

What if a generation fails?

Accepted Answer

Credits are automatically refunded if anything goes wrong — a failed generation, a quality-gate reject, a network blip. You only ever pay for the cards you actually send.

Question 7

Is Magic Wishes accessible?

Accepted Answer

Yes. Every primary text pair meets WCAG AAA contrast. Tap targets are big enough for fingers that aren’t 25 anymore. The app respects iOS / Android dynamic-type and dark-mode preferences out of the box.

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